Wednesday, 2 May 2012

Turn2us wins major contract to supply Money Advice Service helpline

Money Advice Service press releaseThe Money Advice Service is the UK's free, independence and impartial source of money advice. Turn2us has been awarded a  three-year contract by Money Advice Service to supply it telephone helpline. 

Money Advice Service currently receives an average of 7,000 calls per month. From 1 July 2012, Turn2us will handle these calls using its contact centre in South Wales. A new webchat service will also be developed.

Alison Taylor, the Director of Turn2us said:
“The Money Advice Service is doing some great work and being accessible over the phone with free and independent advice is fantastic. We are very pleased to be one of its frontline providers and look forward to helping thousands of its customers in the coming years.”

Read more about Turn2us and the Money Advice Service

Wednesday, 25 April 2012

Cap on total benefits in 2013

The Government is set to introduce a cap on benefits cap which will limit the total amount of benefit that people of working age can receive. The new initative will begin in April 2013.

If you are worried about what the proposed benefit cap might mean for you, our new information sheet explains who will be affected, how will be applied and the support available.

Read out guide to the benefit cap

Friday, 20 April 2012

Ask an expert about welfare benefits

To tie in with our April 2012 Benefits Awareness Month campaign we are inviting our users to send their questions about welfare benefits to our expert panel.

Panel members include representatives from CAB, Advice Derbyshire and the Turn2us welfare benefits team

Your question can be about any aspect of benefits. Whether you just need information or would like to know more about entitlement or how to claim, our expert panel can help.

You will need to submit your question by 24 April. A selection of answers will be published on 27 April. Every question will receive a reply once the session ends.

Send a question to our expert panel

Thursday, 5 April 2012

Turn2us launches Benefits Awareness Month

Turn2us has launched its second annual Benefits Awareness Month.

The nationwide media campaign which runs throughout April, aims to address the stigmas around claiming benefits and encourage people in financial need - espeically those in low income work -to check their entitlement to welfare benefits using the Turn2us Benefits Calculator.

In these tough economic times, with high inflation, rising unemployment and sweeping changes to the benefits system, it is more important than ever that people know how to access financial support if they need it.

You can find out more at

Tuesday, 27 March 2012

Chancellor announces changes to child benefit

As part of the 2012 Budget, Child Benefit will be withdrawn from higher rate taxpayers if a memeber of the household has an income of more than £50,000. To avoid a "cliff-edge" effect, Child Benefit will be withdrawn at a rate of 1% for every extra £100 earned over £50,000 allowing an additional 750,000 families will keep some or all of their Child Benefit.

A range of other measures affecting those on a low income were also announced:

  • The tax-free personal allowance will rise by £1,100 from April 2013
  • The tax allowances for people aged 65 will be frozen and stopped for anyone turning 65 after 5 April 2013.
  • There will be a new, single tier pension for future pensioners and an automatic review of the State Pension age
  • The national minimum wage will be increased
  • 100 per cent relief on Council Tax will be offered to servicemen and women serving overseas.

You can find out more about these new measures and their potential impact on the Turn2us website

Friday, 9 March 2012

The Welfare Reform Bill is made law

The Welfare Reform Bill has been made law. The bill represents the biggest change to the welfare system for 60 years and includes the introduction of Universal Credit, a new unified benefit which will replace some of the current means tested benefits in 2013.

The Bill outlines provision for:
  • The introduction of Universal Credit
    and the Personal Independence Payment
  • Other arrangements around social security and Tax Credits,
    including r a benefit cap to be applied to the total amount of welfare
    benefits to which someone is entitled.

The Bill came into law on 8 March 2012.

You can find out more information about the bill and its impact from the articles below:

Monday, 27 February 2012

This month's Ask an Expert session looks at the birth of a child

This month's Ask an Expert session focuses on those expecting a child.

It is often hard to predict the impact that the birth or adoption of a new child will have on your life. Turn2us has brought together a panel of experts from Gingerbread and Working Lives to answer your questions about welfare benefits which may ease any financial difficulties as well as offering advice on maternity and paternity rights, flexible working and other rights of potential parents and carers.

We need you to send us your questions on this topic by 28th February. Please include as much detail as possible so a full answer can be provided.

Submit your question to Ask an expert