Friday, 25 November 2011

Google and Citizens Advice offer help on how to stay safe online

Citizens Advice has joined forces with the search engine Google to create a campaign which highlights safety on the internet.

The 'Good to Know' campaign aims to give people practical advice on how to keep their personal information secure when they use the internet.

A campaign website aimed at computer users of all levels which features information on many internet issues can be found at

You can find the campaign's top five tips for consumers who want to stay safe online and download associated materials on the Turn2us website.

Tuesday, 15 November 2011

This month's Ask an Expert session covers armed forces and veterans

The 11th of November was Remembrance Day. This is a good time to remember that people who are serving members of the Armed Forces, veterans and their families can often face financial difficulties.

For this month's Ask an Expert session we are inviting questions from serving Armed Forces personnel, veterans and their families about the benefits and financial support that may be available to them.

Our panel includes Alison Wyman, Benefits and Money Advice Manager and The Royal British Legion and Karen Holmes, Welfare Benefits Specialist ay Turn2us.

You will need to submit your questions by 16 November 2011. Answers will be published at the beginning of the following week.

Submit your question to our Ask an Expert  panel

Thursday, 3 November 2011

Turn2us uses interactive Google Map and Twitter to plot the spread of fuel poverty in the UK

Millions of households across the country will struggle to afford their energy bills this winter. As a result Turn2us is highlighting the issue of fuel poverty through an innovative social media campaign that encourages people to tweet the amount they pay for their utilities as a percentage of their household income. These rates are then automatically plotted on an interactive map to give a visual picture of the variation up and down the country.
A household is said to be in fuel poverty when it spends over 10% of its total income on energy bills. According to Government figures, in 2009 some 5.5 million homes across the UK were in fuel poverty and this number is likely to grow in line with rising energy bills.
Alison Taylor, Director of Turn2us said: ‘Following the announcement of rises in the price of gas and electricity by fuel giants over the summer there are millions of people out there anxiously holding their breath in fear of the arrival of their energy bills. Through this campaign, we want to highlight the worrying spread of fuel poverty across the country and ensure people are aware of the support available to them."
Turn2us is encouraging people to check they are receiving all the financial support available to them this winter in the form of welfare benefits and charitable grants.

She continues: ‘In these tough economic times, it is important that people are claiming all the welfare benefits and grants that they are eligible for. Anyone can find out what financial support they may be entitled to by visiting the website and using the free, confidential and easy to use Benefits Check and Grants Search.’
You can use our fuel poverty calculator to check your energy spending and plot your results by visiting The UK Fuel Poverty Map at
The campaign hashtag is #FuelPoverty.